Three Different Names, One Essential Solution

The Quality Control environment is one that comes with its own terminology. This

manufacturing business vocabulary becomes increasingly confusing as various industries and companies use different language for the same quality concept. For instance, CAPA, Non-conformance Management and Complaint Management are all terms used to describe essentially the same quality solution; to manage and mitigate product complaints and defects.

CAPA, which stands for Corrective and Preventive Action, is a manufacturing practice that involves identifying and resolving issues or potential problems as well as working to prevent future recurrence and occurrence of issues. Another word for issue commonly used in the industry is nonconformance which brings us to the next term, Non-conformance Management.

A nonconformance, by definition, is simply a failure to conform. Non-conformance management is the recognition and recording of any non-conformances that occur as well as the actions taken to address and resolve any non-conformance. In addition, as with CAPA, Non-conformance management includes preventive measures to decrease and diminish the occurrence of non-conformances altogether.

A third term commonly used to describe this quality practice and solution is Complaint Management. A complaint, is of course, referring to a customer or client grievance. Complaint Management is a solution whereby processes and procedures are analyzed to identify where any potential issues lie and can be improved upon as well as managing and tracking the complaints that do occur.

Regardless of the name, all of these solutions have the same purpose; to ensure product quality and safety through full control of the manufacturing process and the management of customer feedback and defects. ASI DATAMYTE’s Non-conformance Management Solution keeps such defects under control with automated workflows and integrated data from all relevant Areas.

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